Refund policy

Refund & Return Policy

At HSP, we want you to be satisfied with your purchase. If you experience an issue with your order, please review our return policy below.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, items must be unworn, unused, unwashed, and in their original condition with all tags attached. Items that show signs of wear, washing, damage, or alteration are not eligible for return.

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an incorrect or damaged item, contact us as soon as possible with your order information and clear photos of the issue so we can make it right.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping costs, if applicable, are non-refundable.

Exchanges

Due to limited inventory and availability, we do not guarantee direct exchanges. If you would like a different size or style, we recommend returning the eligible item and placing a new order.